Terms of Service

TERMS OF SERVICE FOR META BUSINESS MESSAGING PLATFORM

Effective Date: October 6, 2026

These Terms of Service (“Terms”) govern access to and use of the business messaging platform (the “Service”) provided by Lemon Code Solutions Sdn Bhd (“Lemon Code Solutions,” “we,” “us,” or “our”). The Service enables businesses (“Business Clients,” “Clients,” “you”) to connect their WhatsApp Business Account and/or Instagram professional account and manage conversations, message templates, and related messaging features with their own customers. By registering for or using the Service, you agree to be bound by these Terms.

1. Who We Are

Lemon Code Solutions Sdn Bhd (Company No. 202401000823 (1546674-D)) is a company incorporated in Malaysia, registered address at D461, JALAN DUTAMAS 4, TAMAN DUTAMAS CHERAS, 43300 BALAKONG SELANGOR MALAYSIA. We operate as a technology provider under Meta’s WhatsApp Business Platform and Instagram Messaging API.

2. Eligibility and Account Registration

To use the Service, you must be an authorized representative of a legitimate business with the authority to bind that business to these Terms. You’re responsible for the accuracy of the information you provide during registration and for maintaining the confidentiality of your account credentials and staff access. You’re responsible for all activity under your account.

3. The Service

The Service lets you connect a WhatsApp Business Account and/or Instagram professional account (via Meta’s Embedded Signup / Instagram Login, as applicable), send and receive messages, manage and submit message templates for Meta’s review, and view conversation history with your customers. Features, availability, and the underlying Meta APIs the Service relies on may change over time, including changes made unilaterally by Meta that are outside our control.

4. Your Responsibilities as a Business Client

You agree to:

• Comply with all applicable laws, and with Meta’s own policies governing WhatsApp and Instagram — including the WhatsApp Business Messaging Policy, Instagram Platform Policy, and Meta Platform Terms — as they apply to your use of the Service
• Obtain any consent required from your own customers before messaging them, and honor opt-out requests
• Not use the Service to send spam, unsolicited bulk messages, or content that is illegal, fraudulent, deceptive, or infringing
• Not use the Service for prohibited industries or content categories under Meta’s commerce and messaging policies
• Ensure any message templates you submit for review are accurate and not misleading
• Be solely responsible for the content of messages you send through the Service

We may suspend or restrict your access if we reasonably believe you’ve violated this section, including where necessary to protect our own standing with Meta as a Tech Provider.

5. Our Role; Data Processing

As between you and us, you are the data controller for your own customers’ personal data, and we act as a data processor / service provider processing that data solely to provide the Service to you, as described in our Privacy Policy. You remain responsible for your own compliance obligations (e.g., Malaysia’s Personal Data Protection Act 2010, or other laws applicable to your business) with respect to your customers’ data.

6. Fees

[Insert fee structure, billing cycle, and payment terms, or state that the Service is currently provided free of charge / under a separate commercial agreement.]

7. Third-Party Platforms

The Service depends on Meta Platforms, Inc.’s WhatsApp Business Platform and Instagram Messaging API. We don’t control, and aren’t responsible for, Meta’s availability, policies, pricing, or decisions — including template approvals/rejections, account restrictions, or changes to API functionality. Your use of WhatsApp and Instagram through the Service is also subject to Meta’s own terms (see https://www.whatsapp.com/legal/business-policy and https://help.instagram.com/581066165581870).

8. Intellectual Property

We retain all rights, title, and interest in the Service, including its software, design, and underlying technology. You retain ownership of your own content (messages, templates, customer data) submitted through the Service. You grant us a limited license to process that content solely to provide the Service.

9. Suspension and Termination

We may suspend or terminate your access to the Service, with or without notice, if: you breach these Terms; Meta suspends, restricts, or revokes the underlying WhatsApp/Instagram access for your account or our app; we reasonably suspect fraud, abuse, or illegal activity; or we discontinue the Service. You may stop using the Service, and disconnect your channels, at any time. Sections that by their nature should survive termination (e.g., intellectual property, limitation of liability, governing law) will survive.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability — particularly given our dependency on third-party platforms (Meta) outside our control.

11. Limitation of Liability

To the maximum extent permitted by law, Lemon Code Solutions Sdn Bhd will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising from your use of the Service — including losses caused by Meta’s actions (e.g., template rejection, account suspension, API changes). Our total liability for any claim arising from these Terms or the Service will not exceed the fees you paid us in the [3 / 6 / 12] months preceding the claim.

12. Indemnification

You agree to indemnify and hold Lemon Code Solutions Sdn Bhd harmless from any claims, damages, or expenses arising from your breach of these Terms, your violation of Meta’s policies, or the content of messages you send through the Service.

13. Confidentiality

Each party agrees to protect the other’s confidential information disclosed in connection with the Service, and to use it only for purposes of performing under these Terms.

14. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

15. Changes to These Terms

We may update these Terms from time to time. We’ll post the updated version here with a revised Effective Date; continued use of the Service after changes take effect constitutes acceptance.

16. Contact Us

Lemon Code Solutions Sdn Bhd

D461, JALAN DUTAMAS 4, TAMAN DUTAMAS CHERAS, 43300 BALAKONG SELANGOR MALAYSIA

Email: [email protected]

Phone: +603 7652 2826